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Help - FAQs

Why are your shipping costs increasing?

What are your new shipping costs from September 1st?

How do I sign up for a trade account?

How do I place an online order?

What browsers does your store support?

Can your glass products be used for candle making?

How do I Download Product Shots

Why are your shipping costs increasing?

In the past 12 months Jarapa has absorbed increases in import costs, packaging costs, lamp part costs and shipping costs. In fact we have absorbed the last 2 shipping cost increases without passing them on.

Our shipping supplier has had to increase their costs quite sharply from 1st September, due to increased fuel costs, and a severe shortage of drivers (due to Brexit, Covid and increased demand for home deliveries) pushing up wages.. 

After much debate we have decided, rather than pass the shipping costs on by increasing product prices, the fairest approach is to charge for shipping using the following approach:

- below a minimum value (£375) we will charge the full shipping cost

- at an interim value (£375-£650) we will charge 50% of the shipping cost

- above a maximum value (£650) shipping will be free

- for higher charge postcodes, for all of the above bands up to £1000 orders, we will have to add a "surcharge" to cover the increased cost to those areas.

We understand the changes might be a bit of a shock to some customers who order lower values and are in certain postcodes. Where we can, we will use couriers and simply charge the courier cost.


What are your new shipping costs from September 1st?

Charges will be:

UK Mainland (except IV41-51 & IV55-56)

  • Orders under £375 - shipping charged at cost; will use courier where possible, else £50/pallet + £30 surcharge to some postcodes*

  • Orders £375 - £650 - £25/pallet + £30 surcharge to some postcodes*

  • Orders £650 and above - free shipping + £30 surcharge to some postcodes*

  • All orders over £1000 no shipping costs

*Postcodes starting DD, PH, TR17-20. TR26, IV (except IV41-51 & IV55-56) will incur a delivery surcharge of £30 for orders up to £1000

Northern & Southern Ireland & IV41-51 & IV55-56

  • Orders under £1000 - shipping charged at cost; £100/pallet

  • Orders £1000 and above - free shipping

 

UK Islands

  • Shipping charges to mainland port as per UK mainland - onward shipping at customer's own cost.

 

Other charges

  • £25 per redelivery (where unable to deliver)

  • £15 to handball

 

Please remember you are always welcome to collect stock in person if practical, or send your own courier to collect should you prefer (packing charge may apply).

How do I sign up for a trade account?

Using the "SHOP" link on the menu will take you to a login page. 

  • On this page you'll see "New to this site? Sign Up". Click Sign Up to register. 
    PLEASE NOTE - even though you may already be a customer of Jarapa, you will need to "sign up" to use this website the first time.

  • Please enter all your details into the registration form and Submit.

  • We will review your details to ensure you are a trade account and we do not sell to other shops in your area.

  • If we are unsure about anything we will contact you to confirm your details or the products you are interested in.

  • Once your account is approved you will receive an email to confirm.

  • If you have any issues with this process please call or email us with your details and we will support you through the process.

 

How do I place an online order?

  • Once you are logged in, select "SHOP" from the menu

  • You should now see our full catalogue with prices.

  • Add items to cart in full case quantities (case quantities are shown for each item in the Case Quantity field) eg if 6 items per case order 6, 12, 18 etc.

  • Once you have completed your order click the basket and Checkout.

  • Follow the steps shown

  • We will NOT ask for payment.

  • Once we receive your order we will check we have all the stock, confirm the order and request payment offline.
    PLEASE NOTE - not everything on our website will be available for immediate despatch - some of our customers order months in advance so we leave all stock items active on the site.

What browsers does your store support?

For desktop devices we recommend Google Chrome (version 76 and above) otherwise please use:​

  • Safari for Mac (version 12 and above)

  • Microsoft Edge (version 18 and above) (ADI builder not supported)

  • Firefox (version 72 and above)

For mobile devices please use:​

  • Google Chrome for Android

  • Google Chrome for iPhone

  • Safari (iPhone 7 and above)

Can your glass products be used for candle making?

  • In theory yes, however, we do not supply any certificates for glassware as far as candle making is concerned, so it is your responsibility to carry out adequate testing of any items to ensure they meet requirements under UK law. Please refer to trading standards for the standards required. We accept no responsibility for any of our glassware used for this purpose.
     

How do I Download Product Shots

If you want to use our product shots to promote our products please do the following:

1. Open the product page for the item

2. Click on the image to view the image in a larger mode

3. Right click on the image

4. Select "Save Image As"

5. Select a file location to save the images in and give the file a name.