Help - FAQs


How do I sign up for a trade account?


  • Using the Login / Register link at the right hand end of the menu bar will take you to a sign up page. 

  • On this page you'll see "New to this site? Sign Up". Click Sign Up to register. 
    PLEASE NOTE - even though you may already be a customer of Jarapa, you will need to "sign up" to use this website the first time.

  • Please enter all your details into the registration form and Submit.

  • We will review your details to ensure you are a trade account and we do not sell to other shops in your area.

  • If we are unsure about anything we will contact you to confirm your details or the products you are interested in.

  • Once your account is approved you will receive an email to confirm.

  • If you have any issues with this process please call or email us with your details and we will support you through the process.


How do I place an online order?

  • Once you are logged in, select "Browse & Order" from the menu

  • You should now see our full catalogue with prices.

  • Add items to cart in full case quantities (case quantities are shown for each item in the Case Quantity field) eg if 6 items per case order 6, 12, 18 etc.

  • Once you have completed your order click the basket and Checkout.

  • Follow the steps shown

  • We will NOT ask for payment.

  • Once we receive your order we will check we have all the stock, confirm the order and request payment offline.
    PLEASE NOTE - not everything on our website will be available for immediate despatch - some of our customers order months in advance so we leave all stock items active on the site.

What browsers does your store support?

For desktop devices we recommend Google Chrome (version 76 and above) otherwise please use:​

  • Safari for Mac (version 12 and above)

  • Microsoft Edge (version 18 and above) (ADI builder not supported)

  • Firefox (version 72 and above)

For mobile devices please use:​

  • Google Chrome for Android

  • Google Chrome for iPhone

  • Safari (iPhone 7 and above)

Can your glass products be used for candle making?

  • In theory yes, however, we do not supply any certificates for glassware as far as candle making is concerned, so it is your responsibility to carry out adequate testing of any items to ensure they meet requirements under UK law. Please refer to trading standards for the standards required. We accept no responsibility for any of our glassware used for this purpose.